You have the correct login and ID … it is just that you need to create a new account this year.

When you go to PowerSchool for parents from our web-stie… this is what you see:
Please note your AccessID and Access Password, when linking your students to your account, are CaSe SeNsiTivE even if it was not in the past.
Or here is a quick guide to help you! Parent SSO Guide

Create an Account

Create a parent account that allows you to view all of your students with one account. You can also manage your account preferences. Learn more. ——————
You must set up a new account this year.  There is a new upgrade to PowerSchool.  If you have problems following the directions from the web-site that says “Alert ALL Parents…. ”   Then you can go to the PowerSchool Blog for directions there:  http://blogs.glnd.k12.va.us/powerschool/
If these do not help, please email me again.   This is working for most parents and i certainly want it to work for you.  We know how good it is for you to keep track of Chloe’s academic performance.  Thanks for your email.  Tom
Thomas M. DeWeerd
Director of Secondary Education
Goochland County Schools